Return & Refund Policy

Kzaza Kitchen ("we", "us", or "our") operates the website www.kzaza.com (the "Service"). We want you to love your Kzaza Kitchen experience. If for any reason you are not completely satisfied with your purchase, we're here to help. Please read our policy below carefully.

Our commitment: we stand behind the quality of our products. If you receive a damaged, defective, or incorrect item, we will make it right.

Eligibility for return — due to the nature of our food products, we can only accept returns under the following conditions:

• Damaged or defective items: if your product arrives damaged, spoiled, or defective.
• Incorrect shipment: if you received the wrong item.
• Unopened and unused: for non-food items (e.g. merchandise or accessories), we accept returns if they are unopened, unused, and in their original packaging.
• Perishable goods such as food items are generally not eligible for return unless they are defective or incorrect.

Return timeframe:

• For food items (damaged or incorrect): please contact us within 48 hours of delivery.
• For non-food items: please contact us within 14 days of delivery.

How to initiate a return:

1. 1Contact our customer service team at kzaza@kzaza.com with your order number and a brief description of the issue.
2. 2For damaged or defective items, please include clear photos of the product and packaging.
3. 3Our team will review your request and provide you with further instructions and the return address.

Processing: once we receive and inspect your returned item, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund.

Approval: if your return is approved, a refund will be processed and automatically applied to your original method of payment. Refunds may take 5–10 business days to appear in your account, depending on your payment provider.

Partial refunds may be granted in the following situations:

• Items that show signs of use or damage not caused by us.
• Returned items that are missing parts, accessories, or original packaging.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at kzaza@kzaza.com.

• For damaged, defective, or incorrect items: we will cover the return shipping costs.
• For all other returns: you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

The following items cannot be returned:

• Food products that have been opened, used, or partially consumed.
• Items returned more than the specified timeframe after delivery.
• Gift cards, promotional items, or clearance/sale items (unless faulty).

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason.

• The 14-day withdrawal period begins on the day you (or a person you designate) receive the goods.
• You must inform us of your decision to withdraw within this 14-day period.
• You have another 14 days after notifying us to return the goods.
• You are responsible for the cost of returning the goods, unless otherwise agreed.
• We will issue a full refund, including standard shipping costs, within 14 days of receiving the returned goods or proof of return.

Important note: this right of withdrawal applies to most goods. However, for perishable goods like food, the right of withdrawal may be limited or excluded if the goods are unsealed or have been opened.

If you have any questions about our Return & Refund Policy, please contact Kzaza Kitchen at kzaza@kzaza.com or via www.kzaza.com.