Contact
Let's get you cooking
Sample packs, container quotes, OEM briefs and distributor applications all land with the same team. We answer within one working day.
Direct lines
Reach us
Email
kzaza@kzaza.comWhatsApp / WeChat
Available on request
Support hours
10:00 – 22:00 (GMT+8), 7 days a week
Plant & office
Chengdu, Sichuan, China
Prefer to start with paperwork?
Payment terms, returns and privacy documents are published in full.
FAQ
Before you write
- What is your minimum order quantity?
- Retail orders have no minimum. Wholesale tiered pricing starts at 100 units per SKU, and private-label OEM production starts at 3,000 units per formulation.
- How long does production and shipping take?
- Stock SKUs ship within 3–5 working days. OEM production runs 18–25 days after sample approval. Air freight lands in 5–9 days; ocean freight in 22–38 days depending on destination port.
- Can you match a specific spice level or recipe?
- Yes. Our R&D team develops to a written brief or reverse-engineers a reference sample, then delivers up to three sample rounds before mass production.
- Which certifications do you hold?
- FDA facility registration, CE conformity documentation, ISO 22000 and HACCP, with per-lot certificates of analysis. Halal-compatible formulations are available on request.
- What payment methods do you accept?
- Retail: credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay. B2B: wire transfer, letters of credit and approved Net 30 credit terms.
- Do you support dropshipping and distributor commissions?
- Yes. We operate a multi-site distributor program with commission tracking, marketing asset packs and territory support for approved partners.
